Privacy Policy

1. Introduction

TeleMed Platform ("we", "us", or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, contact information, insurance information
• Health Information: Medical history, symptoms, diagnoses, treatments, medications
• Technical Information: IP address, device information, browser type, usage data
• Payment Information: Credit card details, billing address (processed securely by our payment processor)

3. How We Use Your Information

We use your information to:

• Provide and improve our telemedicine services
• Facilitate communication between you and healthcare providers
• Process payments for services
• Comply with legal and regulatory requirements
• Conduct research and analytics (with de-identified data)
• Send important service-related notices

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With healthcare providers involved in your care
• With your insurance company for payment purposes
• When required by law or to comply with legal process
• In emergency situations to protect health or safety
• With service providers who assist in our operations (under strict confidentiality agreements)

We will never sell your personal or health information.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls
• Regular security audits
• Employee training on data protection

Despite these measures, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your health information
• Request correction of inaccurate information
• Request restrictions on certain uses and disclosures
• Request deletion of your information (subject to legal requirements)
• Receive an accounting of disclosures
• File a complaint if you believe your privacy rights have been violated

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookies through your browser settings.

8. Children's Privacy

Our Service is not intended for children under 13. For minors between 13-18, we require parental consent for the collection and use of personal information.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes and indicate the "Last Updated" date at the top of this page.